Sefbuy International Return Policy

Thank you for choosing Sefbuy.com for your international shopping needs. Our international return policy is designed to ensure a smooth and transparent process for our customers worldwide. Please read the following guidelines carefully.

  1. Eligibility Criteria

To qualify for an international return, please ensure the following:

  • Initiation Time Frame: Initiate the return process within 14(fourteen) days from the date of delivery.
  • Product Condition: The product must be unused, in its original packaging, and in the same condition as when received.
  • Accessories: Include all accessories, tags, and documentation originally provided.
  1. Non-Returnable Items

Certain items are not eligible for international return:

  • Perishable Goods: Including but not limited to food, flowers, and other items with a limited shelf life.
  • Personalized or Customized Items: Products that have been customized or personalized according to your specifications.
  • Digital Products: Downloadable software, e-books, and other digital goods.
  • Gift Cards: Items purchased in the form of gift cards.
  1. Return Process

Initiate an international return with these steps:

  1. Contact Customer Support: Email our customer support team at support@sefbuy.com with the subject line “International Return – Order #[Your Order Number].”
  2. Provide Information: Include your order number, product details, and the reason for the return.
  3. Await Instructions: Our customer support team will provide you with detailed instructions on the return process, including the return address and any additional documentation required.
  4. Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable and insured shipping method to ensure the safe return of the product. If the return is due to an error on our part or a defective product, we will provide instructions for return shipping and cover the associated costs.

  1. Refund Process

Upon receiving and inspecting the returned item, we will process the refund within 6(six)  business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account due to international banking processes.

  1. Exchanges

Direct exchanges for international orders are not available at this time. To exchange a product, follow the return process, and then place a new order for the desired item.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately at support@sefbuy.com or +256-200-905-756]. We will promptly arrange for a replacement or offer a full refund, including any applicable return shipping costs.

  1. Cancellation Policy

Orders can be canceled within 6(six) hours of placement. Once the order has been processed for shipping, it cannot be canceled.

  1. International Customs and Duties

Please note that any customs duties, taxes, or fees incurred during the international shipping process are the responsibility of the customer.

  1. Language of Communication

All communication regarding international returns will be conducted in English.

  1. Contact Information

For any questions, concerns, or further assistance, please contact our international customer support team at support@sefbuy.com or +256-200-905-756.

Thank you for choosing Sefbuy.com. We appreciate your trust and look forward to serving you again.