Customer Guide

Learn how to buy on sefbuy with these simple steps

  • N.B:Creating an account is optional. You can shop/place orders on the sefbuy website with or without an account.

STEP 1: Add your favorite product/s to cart by clicking the “ADD TO CART” button.You can browse our wide range of categories and sub categories or search for your desired product in the search bar.

STEP 2: Go to “MY CART” to view your orders and later proceed to check out.The button is located on the upper right hand of the SefBuy website.

STEP 3: Proceed to “CHECK OUT”. At this stage endeavor to fill in your personal information correctly and completely. This will in turn enable us to contact you in time and deliver in a timely fashion.

STEP 4:Choose the mode of payment.You can either pay with cash on delivery OR SEFBUY PAYMENT. Under sefbuy payment,you can pay with MTN mobile money/AIRTEL money,pay using your visa/master card/american express debit/credit card.

HOW TO PAY USING THE ABOVE METHODS

>>a) Cash on delivery

Under this mode of payment, the customer pays on delivery of his/her item or during pickup of the item.

>b)Debit/Credit card:

Under this mode of payment, the customer pays for his/her order using Visa/American express/Master card. Here, the customer will be requested to fill in your card number, expiration date and the card verification number. After all the fields have been fully filled in, the customer can proceed with placing the order.

>>Mobile Money

Under this mode of payment, the customer pays using airtel money or mtn mobile money. The customer should follow the following steps when making payments.

>>MTN MOBILE MONEY

  1. Dial *165#
  2. Select Payments
  3. Select “Goods and Services (Others)”
  4. Enter PESAPAL as the Merchant Code (PESAPAL must be in Capital Letters/Upper Case)
  5. Enter pp as Reference
  6. Enter Amount
  7. Enter your PIN and Send
  8. You will receive a confirmation SMS from MTN Money with a Transaction ID
  9. After you receive the confirmation SMS, enter your phone number and the Transaction ID
  10. Click on Complete

>AIRTEL MONEY

  1. Go to Airtel Money Menu by dialing *185# on your phone
  2. Select Pay Bill
  3. Select Others
  4. Enter Business Number 111222
  5. Enter the Amount
  6. Enter Reference number pp
  7. Confirm Details on Confirmation Screen
  8. Enter your PIN and Send
  9. You will receive a confirmation SMS from Airtel Money with the transaction Details
  10. After you receive the confirmation SMS, enter your phone number and the Transaction ID
  11. Click on Complete

Once you have placed the order with full details, sefbuy team will call you immediately to deliver your product to the indicated address.

If your product is broken or when you are not satisfied with it, you can always refund it. You can read more about our return policy here.

  • Rate and review

Rating is very important to us therefore we ask you kindly to rate our products and leave a comment to provide feedback on your experience. This in return helps other buyers to make the rightful choice when shopping their desired items.

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24X7 CUSTOMER SUPPORT

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Hotline +(256) 706 - 873162

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