Returns Policy

Thank you for choosing for your shopping needs. Our commitment is to provide you with a seamless and satisfying shopping experience. Please take a moment to read through our detailed return policy to understand how returns are managed on our platform.

  1. Eligibility Criteria

To qualify for a return, the following conditions must be met:

  • Time Frame: Initiate the return process within 7(seven) working days from the date of delivery.
  • Product Condition: The product must be unused, in its original packaging, and in the same condition as when received.
  • Accessories: Include all accessories, tags, and documentation originally provided.
  1. Non-Returnable Items

The following items are not eligible for return:

  • Perishable Goods: Including but not limited to food, flowers, and other items with a limited shelf life.
  • Personalized or Customized Items: Products that have been customized or personalized according to your specifications.
  • Digital Products: Downloadable software, e-books, and other digital goods.
  • Gift Cards: Items purchased in the form of gift cards.
  1. Return Process

Initiate a return with these steps:

  1. Log In: Sign in to your account on our website.
  2. Order History: Access the “Order History” section.
  3. Select Order: Choose the order containing the item(s) for return.
  4. Initiate Return: Click on the “Initiate Return” button and follow the step-by-step instructions.

For personalized assistance, contact our dedicated customer support team at [email protected]

  1. Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the product. If the return is due to an error on our part or a defective product, we will cover the return shipping costs.

  1. Refund Process

Upon receiving and inspecting the returned item, we will process the refund within 3(three) working days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account.

  1. Exchanges

At present, we do not facilitate direct exchanges. To exchange a product, follow the return process, and then place a new order for the desired item.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately at [email protected] OR +256-200-905-756. We will promptly arrange for a replacement or offer a full refund, including any applicable return shipping costs.

  1. Cancellation Policy

Orders can be canceled within 6(Six) hours of placement. Once the order has been processed for shipping, it cannot be canceled.

  1. International Returns

For international orders, additional terms and conditions may apply. Please refer to our International Returns Policy on our website. Sefbuy International Return Policy

  1. Returns of Sale Items

Items purchased during a sale or promotional period are eligible for return under the same conditions, with the refund amount reflecting the discounted price.

  1. Contact Information

For any questions, concerns, or further assistance, please contact our customer support team at [email protected] or +256-200-905-756.

Thank you for choosing We appreciate your trust and look forward to serving you again.