Returns Policy

Being a safe online shop, sefbuy is mostly interested in creating a long lasting trusted relationship with our customers.

Sefbuy accepts returns on damaged and wrong items within 3 working days. A working day includes all week days from Monday to Friday excluding Saturday and Sunday.

Returns for other reasons shall be accepted within seven working days. Such reasons may include wrong sizes.

Sefbuy will offer a refund or a replacement as a compensation method basing on what the customer may prefer.


All return requests should be made directly from the buyers sefbuy account.

All products should be returned in the same condition as received with no visual signs of use. They should be returned in the original packaging along with all accessories.

The buyer shall bear all the shipping costs for the return with exception to the cases where the buyer received a wrong or damaged product.


Raise the return request in your SEFBUY account:
VisitMy Account” > “My Purchases” > “Purchases History. Click on “Ask for Refund”.

One of our agents will contact you directly after raising your request:

The customer service agent will ask you a few questions about your return request and then advise you on the next steps
Make sure to confirm the refund or replacement in My Account” > “My Purchases” > “Pending Transactions once you receive your compensation. Click on “confirm refund”.

  • Returns Tips for Buyers
  1. Do not accept packages that are damaged, ripped, opened or in bad condition upon delivery. You can always refuse delivery without paying the delivery fees
  2. If the product is broken or does not match the product description/pictures on the website, contact sefbuy as soon as possible
  3. Share your experience with us: Rate us and write a review. This is a very powerful way to gain reputation and win customer trust, while raising awareness within the sefbuy community on inefficient processes. Our future sefbuy customers will thank you for this kind act.
  4. you can always reach us on our Whatsapp( and Facebook accounts( which operate on a 24 hourly basis. We are waiting to help you kindly on any issues that may arise.
  5. What can I do if I am unable to initiate the return process?
  • If you are unable to initiate the return process, please contact us on our whatsapp contacts which operate on a 24 hour basis. +256-706873162.
    Our customer service Agent will be on standby to provide necessary assist